Dillard’s, Costco Ranked Tops
A recent survey by Consumer Reports gave high marks for merchandise to Costco, Dillard’s, Macy’s and Sears. Consumers were pleased with the selection of apparel, personal-care items, home deacute;cor and kitchenware at Dillard’s, while they praised Costco’s offerings of watches and jewelry, as well as items for the home and electronic entertainment. Macy’s selection of home deacute;cor and personal-care items landed the store on the list, as did Sears’ hardware. The survey also took into account consumers’ gripes with retailers, including slow check-out lanes, bad customer service, low inventory, difficult store layout, unclear price tags and lengthy return processes.
