Gerber Debuts Remote Service Center
Tolland, Conn.–based Gerber Technology, which manufactures and markets cutting-room equipment and design software, has launched GERBERconnect, a remote service center accessible to Gerber customers around the clock.
The service provides real-time system diagnostics, which are activated automatically when a potential error is sensed with a piece of Gerber equipment. Using GERBERconnect, equipment systems can “call home” when they sense a potential error.
Gerber service technicians can then act and diagnose or solve most of the problems remotely. If the problem requires a field visit, the system gives Gerber engineers a jump on ordering parts or getting a head start on troubleshooting problems in the field.
“GERBERconnect will allow us to support our customers with a more proactive and predictive approach,” said Mark Hessinger, executive director of worldwide customer service. “Our field service team supports a very large and globally dispersed customer base. This will allow us to extend the reach and expertise of our technicians to manufacturing facilities across the globe, providing faster and more accurate resolution to product issues.”
Gerber will roll out the service to customers using the XLc7000 and Z7 automated cutting machines. Additional rollouts for other products are planned.
For more information, visit gerbertechnology.com/gerberconnect.htm.—Robert McAllister
