The Retail Experience Goes Mobile at Americana and The Grove
Shop here before getting here
Just in time for the holiday rush, retail and real estate developer Caruso Affiliated launches a customer-service driven web application that makes the shopping season seem a lot less painful.
Starting Thurs. Nov. 12, “One Touch Concierge” places all of the amenities, services and businesses at Caruso's two Los Angeles-area shopping centers, The Americana at Brand and The Grove, at customers’ fingertips.
Through the “One Touch Concierge” app customers can take advantage of a number of services, such as making restaurant reservations, requesting a stroller or wheelchair and ordering movie tickets as well as browsing through store promotions and events—all before stepping foot in the shopping center.
Caruso developed “One Touch Concierge” with Los Angeles-based runtriz, an interactive design firm that has developed mobile applications for the hospitality sector.
The biggest draw of the app is its cross-platform interface, which allows it to work on any device, including a desktop or laptop computer, with a web-enabled browser. (i.e. You don't have to have an iPhone or Blackberry to partake in the services.)
